Help with your payment.

Purchases through Paddle

Babyrazzi is operated by Babyrazzi Analytics. Paddle is our merchant of record and processes subscription payments and refunds. Refund eligibility is governed by the Paddle Refund Policy, its buyer terms and applicable consumer law.

Paddle may consider discretionary refund requests submitted within 14 days of a transaction; making a request does not guarantee a refund. Applicable statutory withdrawal and refund rights take precedence. Nothing on this page limits those rights.

How to request a refund

Use the support link in your Paddle receipt or visit Paddle payment support. For product or access problems, you can also email support@babyrazzi.com with your account email, receipt reference and a short explanation. Do not send card numbers, sign-in codes or private journal entries.

Paddle reviews eligibility and handles approved refunds through the original payment method where possible. See its policy for processing times and any withdrawal rules that apply to your location. Refunded access may end; contact us if your account does not reflect a billing change.

Cancel future payments

You can cancel renewal through Manage subscription in your account, the link in your Paddle receipt or Paddle payment support. Cancellation stops future renewals at the end of the current billing period; it does not itself refund an earlier payment.

Your existing memories remain available to read and download while your account exists. Deleting your account is a separate action. See our terms of service and membership details.